Frequently Asked Questions
Q
What is your main product line?
We provide complete door and window solutions for residential and commercial buildings, all fully customized according to your specific project requirements.
Q
How can I get an accurate price quote?
Price is based on specific requirements. Please provide:
1) Shop drawings / window schedule with dimensions, quantity, and type.
2) Frame color and glass specifications (single/double, tinted, reflective, Low-E, etc.).
Q
What is the standard delivery lead time?
Delivery takes approximately 25-35 days after the deposit is received and drawings are confirmed.
Q
What is included in your product warranty?
We provide a 5-year quality warranty covering color fastness, frame finish durability, and proper operation of all hardware and accessories under normal usage.
Q
Do you offer installation support services?
Yes, we offer technical engineering guidance and supervision support to ensure correct installation of all windows and doors.
Q
Are your doors and windows certified?
Yes, our products meet standard requirements, including Australian standards, and can undergo additional testing and certification upon request.