Q1
What is your main product line?
We provide complete door and window solutions needed for residential and commercial projects, all fully customizable according to your exact requirements.
Q2
How can I get an accurate price quote?
The price is based on specific buyer requirements. Please provide:
1) Shop drawings/window schedule displaying dimensions, quantity, and type;
2) Frame color, glass type/thickness (single, double, laminated, Low-E, etc.).
Q3
What is the standard delivery lead time?
Standard delivery time is 25-35 days after the deposit is received and shop drawings are fully confirmed.
Q4
What warranty coverage is provided?
A 5-year quality warranty is provided, ensuring frame colors will not fade or peel off, and hardware/accessories operate properly under correct usage.
Q5
What installation or engineering services are offered?
We provide comprehensive engineering as well as supervisory services to properly guide the installation of our windows and doors.
Q6
Are your door and window products certified?
Yes, our products comply with Australian standards and can be further tested and certified according to your localized requirements.