Q1
What are your main products and services?
We provide complete door and window solutions tailored for residential and commercial projects. All products can be customized according to your specific architectural requirements.
Q2
How can I obtain an accurate price quote?
Pricing depends on specific project requirements. Please provide the following details for an accurate quote:
- Shop drawings or window schedule indicating dimensions, quantities, and types
- Frame color preferences, glass specifications (single, double, laminated, Low-E, tinted, etc.)
Q3
What is the standard delivery lead time?
Our standard production lead time is 25 to 35 days after receiving the initial deposit and final shop drawing confirmation.
Q4
What warranty terms do you offer?
We provide a 5-year quality warranty. This covers resistance against frame color fading or peeling, as well as proper functionality of hardware and accessories under standard operational conditions.
Q5
Do you offer technical support for installation?
Yes, we provide engineering guidance and supervisory support to assist and guide the installation process for our windows and doors.
Q6
Are your window and door products certified?
Yes, our products meet international standard benchmarks (including Australian standards) and can be formally tested and certified to meet your specific regional compliance requirements.