Frequently Asked Questions
Q1
Are you a factory?
Yes, our factory covers an area of 300,000 m² and has over 500 employees.
Q2
What is your main product?
We provide complete window and door solutions for homes, all of which can be customized according to your specific requirements.
Q3
How can I get an accurate price quote?
Pricing depends on specific requirements. Please provide:
1) Shop drawings/window schedule showing dimensions, quantity, and type.
2) Frame color, glass type/thickness (single, double, laminated, Low-E, etc.), and glass color.
Q4
What is your delivery time?
Delivery takes approximately 25-35 days after the deposit is received and drawings are confirmed.
Q5
What warranty do you offer?
We provide a 5-year quality warranty covering non-fading and non-peeling frames, alongside properly operating hardware and accessories.
Q6
Are your products certified?
Yes, our products meet Australian standards and can be further tested and certified upon request.