Q1
What products can you provide for project customization?
We can provide doors and windows needed for the house, and all can be customized according to your specific project requirements.
Q2
How can I get an accurate quotation for my project?
The price is based on specific buyer requirements. Please provide:
1) Shop drawings/window schedule showing dimensions, quantity, and type;
2) Frame color, glass type/thickness (single, double, laminated, Low-E, etc.), and color requirements.
Q3
What is the lead time for production and delivery?
Standard delivery time is 25-35 days after the deposit is received and shop drawings are confirmed.
Q4
What warranty terms and after-sales support do you offer?
A 5-year quality warranty is provided, ensuring frame colors will not fade or peel off, and hardware accessories will function properly under standard operation.
Q5
Do you offer installation guidance and support services?
Yes, we are able to provide engineering assistance as well as supervising services to guide the proper installation of windows and doors.
Q6
Are your door and window products certified?
Yes, our products meet Australian standards, and we can also have products tested and certified according to your regional requirements.