Frequently Asked Questions
Q1
What is your main product line?
We provide complete window and door solutions for residential and commercial buildings, all of which can be customized according to your specific requirements.
Q2
How can I get an accurate quotation for my project?
Prices are calculated based on your specific requirements. Please provide:
1) Shop drawings/window schedule detailing dimensions, quantity, and design type.
2) Frame color preferences and glass specifications (single/double/laminated, clear/tinted/reflective/Low-E).
Q3
What is the standard delivery lead time?
Standard delivery takes approximately 25-35 days after the deposit is received and shop drawings are fully confirmed.
Q4
What quality warranty is provided with your products?
We offer a 5-year quality warranty. This covers frame color stability (no fading or peeling) and smooth operation of all hardware and structural accessories under proper maintenance.
Q5
Do you offer technical support for installation?
Yes, we provide technical engineering assistance and supervisory guidance services to ensure seamless installation of all doors and windows.
Q6
Are your window and door systems certified?
Yes, our products meet current standard performance requirements and can be further tested and certified to comply with specific regional standards upon request.