Frequently Asked Questions
Q1
What products can you provide?
We can provide all doors and windows needed for residential and commercial projects, all fully customizable to meet your specific requirements.
Q2
How can I get an accurate price quote?
Pricing is based on specific project requirements. Please provide:
1) Shop drawings/window schedule showing dimensions, quantity, and type.
2) Frame color, glass type/thickness (single, double, laminated, Low-E, tinted, reflective), and specifications.
Q3
What is your standard delivery time?
Our standard delivery time is 25-35 days after the deposit is received and production drawings are confirmed.
Q4
What warranty do you provide?
We offer a 5-year quality warranty covering non-fading and non-peeling frame finishes, along with properly functioning hardware and accessories under correct operation.
Q5
Do you offer installation and engineering services?
Yes, we provide engineering support as well as supervisory services to assist and guide the installation process for all window and door systems.
Q6
Are your products fully certified?
Yes, our products meet Australian standards, and we can also have items tested and certified according to your region's specific market standards.