Frequently Asked Questions
Q
Are you a factory?
Yes, our factory covers an area of 300,000 m² and has over 500 employees.
Q
What is your main product?
We can provide the doors and windows needed for the house, and all products can be customized according to your specific requirements.
Q
How can I get an exact price quote?
The price is based on specific requirements. Please provide:
1) Shop drawing / window schedule showing dimensions, quantity, and type;
2) Frame color, glass type/thickness (single, double, laminated, Low-E), and glass color.
Q
What is your delivery time?
25-35 days after the deposit is received and drawings are confirmed.
Q
What is your product warranty?
A 5-year quality warranty is provided, covering non-fading and non-peeling frames, as well as properly functioning hardware and accessories under correct operation.
Q
Are your products certified?
Yes, our products meet Australian standards, and we can also have our products tested and certified according to your specific local requirements.